SHIPPING POLICY - KOZOROG™
Strict Legal Binding • Last Updated: July 2026
1. FREE ON BOARD (FOB) SHIPPING
All physical merchandise sold by KOZOROG™ is shipped strictly under "Free On Board" (FOB) terms. This means that the total risk of loss, damage, theft, or delay transfers entirely from KOZOROG™ to the Customer the exact second the package is handed over to the postal carrier. KOZOROG™ holds absolutely zero liability for lost or stolen packages.
2. EXTREME DELAYS & FORCE MAJEURE
While we strive for fast delivery, estimated shipping times are non-binding. The Customer explicitly waives their right to cancel an order or file a chargeback due to delayed shipping. KOZOROG™ accepts zero liability for delays up to one hundred and eighty (180) days caused by Force Majeure, which includes but is not limited to: customs holds, global pandemics, postal strikes, weather events, and supply chain disruptions.
3. CUSTOMS, DUTIES, AND TAXES
The Customer is 100% legally and financially responsible for all import taxes, VAT, duties, and customs clearance fees. If a Customer refuses to pay customs fees and the package is returned, abandoned, or destroyed, KOZOROG™ will not issue a refund, and the Customer completely forfeits their purchase.
4. UNDELIVERABLE ADDRESSES
If a package is returned to us due to an incorrect address entered by the Customer, the Customer must pay a secondary shipping fee plus a 15€ administration fee to have it reshipped. If the Customer refuses, the product will be considered abandoned without refund.
5. CROWDFUNDING & PRE-ORDER LOGISTICS (CHARGEBACK WAIVER)
Every transaction processed on the KOZOROG™ website is legally classified as a crowdfunding pledge or a pre-order for a future production run, rather than a standard retail purchase of in-stock merchandise. Because the funds are immediately allocated to manufacturing partners, standard e-commerce delivery timeframes (e.g., 30 days) do not apply. The Customer explicitly agrees that "Item Not Received" (INR) chargebacks filed with banks, credit card providers, or PayPal are legally invalid if filed before the completion of a 180-day pre-order fulfillment window.